Refund and Returns Policy
Last Updated: November 2025
At Hotel Meritel Grande, we value our guests and strive to deliver a pleasant and memorable stay. This Refund and Returns Policy outlines our terms regarding cancellations, refunds, and changes in booking or service. By making a reservation or availing of our services through our website or any other booking channel, you agree to the terms stated in this policy.
1. General Overview
This Refund and Returns Policy applies to all reservations made directly through our website (https://hotelmeritelgrande.com/), by phone, or through third-party booking platforms. Our aim is to ensure transparency and fairness in all financial transactions. While we endeavor to accommodate guests’ changing travel plans, our refund policy follows the hotel’s operational guidelines and fair use practices.
2. Room Reservation and Payment
- All reservations are confirmed only upon receipt of full or partial advance payment.
- The guest making the booking must provide accurate personal details and contact information.
- Payment can be made through credit card, debit card, UPI, or any other online payment method available on our website or booking partner platforms.
- The room tariff and taxes applicable at the time of booking shall be final and binding. Prices may vary depending on the season, promotional offers, and room availability.
3. Cancellation Policy
We understand that plans can change unexpectedly. Therefore, our cancellation terms are designed to offer flexibility while maintaining fairness.
a. Cancellation by the Guest
- Cancellations made more than 7 days before the check-in date will be eligible for a full refund of the advance amount, after deducting any transaction charges.
- Cancellations made within 3 to 7 days before check-in will be eligible for a 50% refund of the total amount paid.
- Cancellations made within 72 hours of check-in or in the case of a no-show (guest fails to arrive) will result in no refund.
- Refunds will be processed within 7–10 working days after confirmation of the cancellation.
b. Cancellation by the Hotel
In rare circumstances where the hotel must cancel a confirmed booking (due to technical errors, maintenance issues, or unforeseen events), we will:
- Offer an alternative room of similar or higher category, without any extra charge, or
- Provide a full refund of the amount received, within 7–10 business days.
4. Early Check-Out Policy
If a guest decides to check out earlier than the original reservation date:
- The amount for unused nights will not be refunded.
- In exceptional cases (medical emergency, unavoidable travel changes), a partial refund may be considered at the management’s discretion.
- Any refund, if approved, will be processed after deducting the applicable room charges and taxes.
5. No-Show Policy
A “no-show” refers to a situation where the guest does not arrive on the date of check-in and fails to notify the hotel.
In such cases:
- The entire booking amount is forfeited, and
- The booking will be cancelled automatically by 12:00 noon of the following day.
No refunds or date changes are applicable for no-show reservations.
6. Refund Mode and Timeline
- All eligible refunds will be processed to the same payment method used during the booking.
- Refunds will typically be processed within 7–10 business days, depending on your bank or payment gateway.
- The hotel is not responsible for delays caused by the payment processor, bank holidays, or technical issues beyond our control.
7. Modifications to Bookings
Guests may request changes in dates or room categories, subject to availability and applicable tariff differences.
- Date Changes: Must be requested at least 72 hours before the original check-in time.
- Tariff Adjustments: If the new booking dates fall under a higher rate period (e.g., peak season), the guest must pay the price difference.
- Refund Adjustments: If the new dates fall under a lower rate, the difference will be refunded according to the refund rules.
8. Group Bookings and Long-Term Stays
For group reservations (3 rooms or more) or stays longer than 7 nights:
- A special cancellation and refund policy applies.
- Cancellations must be made at least 14 days in advance to qualify for a partial refund.
- Any group booking cancelled within 7 days of arrival will not be eligible for a refund.
9. Returns of Add-On Services
If you have pre-booked additional services such as airport transfers, sightseeing packages, meals, or event facilities:
- These are refundable only if cancelled at least 48 hours before the scheduled time of service.
- Once the service has been rendered, no refunds or adjustments will be entertained.
10. Force Majeure Clause
The hotel shall not be liable to provide a refund or compensation in case of cancellations or service interruptions caused by events beyond our control, including but not limited to:
- Natural disasters (floods, earthquakes, etc.)
- Government restrictions or lockdowns
- Political unrest, strikes, or transportation delays
- Pandemics or public health emergencies
However, we may offer rescheduling options or credit vouchers valid for a future stay, at our sole discretion.
11. Fraudulent Transactions and Disputes
In case any fraudulent transaction or chargeback is detected:
- The booking will be cancelled immediately.
- Legal action may be initiated against the person responsible.
- Any refund will only be processed after a formal investigation and verification of the payment source.
All disputes shall be subject to the jurisdiction of Indore, Madhya Pradesh, India, and governed by Indian laws.
12. Contact for Refund Queries
If you have any questions, cancellation requests, or refund-related queries, please contact:
Hotel Meritel Grande
Vijay Nagar, Indore – 452010
📞 +91 78801 00106
📧 support@hotelmeritelgrande.com
🌐 https://hotelmeritelgrande.com
