Terms and Conditions

Last Updated: November 2025

Welcome to Hotel Meritel Grande (“we,” “us,” or “our”). By accessing or using our website https://hotelmeritelgrande.com or by booking accommodation with us, you agree to comply with and be bound by the following Terms and Conditions. Please read these carefully before making any reservation or using our services.

1. General Information

Hotel Meritel Grande operates as a premium hospitality service provider located in Indore, Madhya Pradesh. Our website provides details regarding room types, pricing, services, and online booking options. By using this website or making a reservation, you acknowledge that you have read, understood, and agreed to be legally bound by these terms.

If you do not agree with any part of these Terms and Conditions, please do not use our website or services.

2. Eligibility

To use our website or make a booking:

• You must be at least 18 years old.
• You must provide accurate, current, and complete information while booking.
• You are responsible for maintaining the confidentiality of your account details, including login credentials, if applicable.
• We reserve the right to refuse service or terminate your booking at our discretion if we suspect any fraud or misuse.

3. Room Booking and Confirmation

• Bookings can be made online via our official website, by phone, or through authorized travel partners.
• All reservations are subject to room availability at the time of booking.
• A booking confirmation email or SMS will be sent once your payment is processed successfully.
• The hotel reserves the right to cancel or modify any booking if false information or payment issues are detected.

Check-In and Check-Out:

• Check-In Time: 12:00 PM
• Check-Out Time: 11:00 AM
• Early check-in or late check-out is subject to availability and may attract additional charges.

4. Payment Terms

• All payments must be made in Indian Rupees (INR) through the available payment options (credit/debit cards, UPI, net banking, or wallet payments).
• Guests are responsible for ensuring that the payment information provided is valid and accurate.
• Taxes, as applicable under Indian law, will be charged in addition to the room rate.

Any fraudulent transaction or chargeback will result in cancellation of the booking and possible legal action.

5. Cancellation and Refund

Our Refund and Returns Policy applies to all cancellations, changes, and no-shows. Guests are encouraged to review the full policy available at:
👉 Refund & Returns Policy

In short:

• Full refund for cancellations made more than 7 days before check-in.
• 50% refund for cancellations made 3–7 days prior.
• No refund for cancellations made within 72 hours of check-in or in case of a no-show.

6. Guest Conduct

Guests are expected to maintain proper decorum, hygiene, and discipline during their stay. The following rules apply:

• Smoking is not allowed in non-smoking rooms or public indoor areas.
• Possession or use of illegal substances is strictly prohibited.
• Damage to hotel property (furniture, electronics, linens, etc.) will result in financial liability for repairs or replacement.
• Misbehavior with staff, other guests, or causing public nuisance may lead to immediate eviction without refund.

7. Hotel’s Rights and Responsibilities

• We strive to ensure accurate information on our website but do not guarantee that all content, pricing, or availability details are error-free.
• The hotel reserves the right to modify room rates, facilities, or offers at any time without prior notice.
• In rare circumstances (technical issues, maintenance, or force majeure), the hotel may cancel a confirmed booking and provide a full refund or an alternative stay option.

8. Third-Party Bookings

If you booked through a third-party platform (e.g., MakeMyTrip, Booking.com, etc.):

• The terms and refund policies of that platform will apply.
• The hotel is not responsible for errors, disputes, or refund delays caused by third-party intermediaries.
• Guests must contact the platform directly for any issues related to booking modifications or payments.

9. Intellectual Property Rights

All materials on this website, including text, graphics, images, logos, icons, and design layout, are the exclusive property of Hotel Meritel Grande or its licensors.

• You may not copy, reproduce, distribute, or modify any content from this website without our prior written consent.
• Unauthorized use of website content may result in civil or criminal liability.

10. Privacy and Data Security

We value your privacy. All personal information collected during bookings or website interactions is processed in accordance with our Privacy Policy.
We do not share, sell, or misuse your personal data and ensure strict security standards in our digital operations.

For details, please read our Privacy Policy.

11. Force Majeure

The hotel shall not be held liable for failure to provide services due to circumstances beyond its control, such as:

• Natural disasters (earthquakes, floods, storms)
• Political unrest or government restrictions
• Strikes, lockdowns, or pandemics
• Power outages or internet failures

In such cases, we will make reasonable efforts to provide rescheduling options or partial refunds, depending on the situation.

12. Limitation of Liability

• Hotel Meritel Grande and its management shall not be responsible for any indirect, incidental, or consequential losses arising out of your stay or use of the website.
• We are not liable for loss or theft of valuables, unless stored in hotel lockers provided for safekeeping.
• The maximum liability of the hotel, under any circumstances, will not exceed the total amount paid for your reservation.

13. Dispute Resolution and Jurisdiction

In case of any dispute, both parties shall first attempt to resolve the matter amicably through discussion or email communication.
If unresolved, disputes shall be governed by Indian laws and subject to the exclusive jurisdiction of the courts in Indore, Madhya Pradesh, India.

14. Modification of Terms

Hotel Meritel Grande reserves the right to modify, update, or revise these Terms and Conditions at any time without prior notice. Any changes will be reflected on this page, and the “Last Updated” date will be revised accordingly. Guests are encouraged to review this page periodically to stay informed of the latest terms.

15. Contact Information

For any queries or clarifications regarding these Terms and Conditions, please contact us:

Hotel Meritel Grande
Vijay Nagar, Indore – 452010
📞 +91 78801 00106
📧 info@hotelmeritelgrande.com
🌐 https://hotelmeritelgrande.com

16. Acceptance of Terms

By making a booking or using this website, you acknowledge that you have read, understood, and agreed to abide by these Terms and Conditions. If you do not agree with any clause herein, please refrain from using our website or making a reservation.

✅ Conclusion

These Terms and Conditions are designed to ensure clarity, transparency, and fairness for both guests and management. We thank you for choosing Hotel Meritel Grande and look forward to providing you with an exceptional stay experience.